RevoCall · AI Call Agent

Stop Putting Customers On Hold. Start Resolving Instantly.

RevoCall is an enterprise AI voice agent that handles inbound and outbound calls in natural, localised conversation. It resolves in under 30 seconds, scales without new headcount, and understands Bahasa, Manglish and Arabic dialects as well as your best agent.

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40–60%
Reduction in call centre OPEX
−50%
Average handle time
+20%
First call resolution
24/7
Always on, never on hold

RevoCall in Action

What Your Contact Centre Looks Like Tomorrow

Every scenario below is running right now at enterprises using RevoCall.

Your first available "agent" answers in under a second

Queues don't exist when every call is picked up instantly. RevoCall handles hundreds of simultaneous inbound calls — scaling to peak demand without a single extra hire.

  • CSAT scores climb within 30 days of go-live
  • No IVR maze — callers get answers, not menus
  • Scale from 10 calls to 10,000 without new headcount
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Capabilities

Intelligent Automation for Both Sides of the Call

One platform. Two modes. Every call handled.

Answer Every Call. Resolve Most of Them.

Inbound intelligence

Captures and validates in real time
Caller information is captured and validated during the call, logging directly to your CRM before the conversation ends.
Executes tasks autonomously
Booking appointments, checking order status, processing payments — resolved without escalating to a human agent.
Handles up to 80% of call volume
Most calls never reach a human agent. RevoCall resolves, routes intelligently, and hands off with full context when needed.
Responds in under 1.5 seconds at P90
Conversations feel instant. No awkward pauses, no robotic delays — just natural, fluid dialogue in your customer's language.

Reach Thousands. Feel Personal to Each One.

Outbound campaign intelligence

Smart call scheduling
RevoCall learns when each segment is most likely to answer and schedules calls accordingly. Contact rates climb without burning your list.
CRM-based personalisation
Every call is personalised from your CRM data. Customers hear their name, their account details, their context.
Objection handling and lead qualification
RevoCall handles objections in real time and qualifies leads before routing hot prospects to your sales team.
Multi-campaign management
Renewal, collection, appointment reminders, upsell — all running simultaneously, each with its own script, language, and compliance rules.

Quality Assurance

100% QA Coverage. Zero Blind Spots.

Traditional QA teams sample 2–5% of calls. RevoCall listens to every single one — scoring for compliance, empathy, accuracy, and resolution in real time.

Every conversation matters
RevoCall listens to 100% of calls — complete visibility, zero blind spots, no sampling.
Automated & effortless QA
Every call is scored for compliance, empathy, accuracy, and resolution in real time. No manual reviews.
Brand integrity on every call
Each word, tone, and resolution reflects your brand. RevoCall ensures every interaction lives up to your standards.
RevoCall · QA Dashboard
98.7%
Average QA Score · Last 30 days
Compliance99%
Empathy97%
Accuracy99%
Resolution98%
Based on 14,392 calls this month

Hear It for Yourself

Real AI Calls. Real Customers. Real Results.

Listen to RevoCall handling inbound and outbound calls across languages and scenarios.

Request a custom demo for your industry

Intelligence

Every Call Makes RevoCall Smarter

RevoCall doesn't just handle calls — it helps you understand your customers better with every conversation.

Gets smarter with every call

In-house active learning means RevoCall continuously fine-tunes on your actual call data — not generic benchmarks.

Instant insights from every call

Summaries, transcripts, and key action points for every conversation, fed directly into your CRM.

Understand what customers feel

Mood and intent analysis across thousands of calls reveals hidden pain points, product feedback, and upsell opportunities.

Business Impact

From Cost Centre to Revenue Engine

Efficiency is the floor, not the ceiling. RevoCall turns your contact centre into an active revenue driver.

Maximise CSAT & loyalty

Instant, empathetic, personalised resolutions — every interaction strengthens your brand reputation.

Accelerate revenue growth

Proactive upsell and cross-sell in real time — turning support calls into meaningful revenue streams.

Improve conversion rates

Automatically qualify leads and schedule high-value appointments at higher conversion than traditional agents.

Security Framework

REVCAF — Built for Regulated Industries

The Revolab Conversational AI Framework (REVCAF) is our proprietary security layer — ensuring every AI-generated response is brand-safe, compliant, and auditable.

Agentic AI Orchestration
Coordinates business tools and expert AI agents to deliver accurate, context-aware responses.
Security Layer
Proprietary guardrails filter all inputs and outputs in real time for brand safety and compliance.
Contextual Memory
Short-term context tracks the call; long-term memory learns from customer history.
Compliance-First Design
Purpose-built for finance, healthcare, and other regulated industries.
Enterprise-Grade Compliance
SOC 2Compliant
GDPRCompliant
PDPACompliant
Why Enterprise Chooses RevoCall
Security-first AI
Built for finance, healthcare & compliance-heavy industries
Advanced conversational AI
Human-like interactions even for complex, multi-step inquiries
Seamless onboarding
Integrated without disrupting existing operations

Technology

Locally Intelligent. Globally Secure.

Fast to deploy, easy to integrate, impossible to outgrow. Our stack plugs into your existing telephony and CRM without a rip-and-replace.

Security, Availability & Scale
Data Residency Guarantee
Complies with local regulations and data sovereignty requirements.
High-Availability Architecture
Multi-zone deployment — no single point of failure.
Scale Beyond Limits
Handles millions of call interactions simultaneously.
End-to-End Encryption
All customer interactions are fully encrypted.
Dynamic Performance Engine
Optimised Model Inferencing
Production-grade engine with model quantisation for low-latency responses.
Active Learning Pipeline
Daily production feed continuously fine-tunes model performance.
Advanced AI — More Than a Callbot
Plug-and-Play Dashboards
Slots into your existing tech stack without adding complexity.
Custom Knowledge Bases
Tailored for your industry-specific, high-volume inquiry types.
Continuous Learning
AI adapts and improves based on real interactions, not synthetic data.
Forget Multi-Year Rollouts. We Deploy in Weeks.

SIP trunking, Salesforce, HubSpot, Zendesk, ServiceNow, custom knowledge bases — RevoCall integrates with your existing stack and goes live fast. Ongoing integration support included.

Book Your Demo

See RevoCall Handle Your Calls Live

A 30-minute session with our team. Real conversations in your language, built for your industry.

  • Live call in your language
    Watch RevoCall handle a real conversation in Malay, Arabic, or English — in your industry vertical.
  • 4-week deployment walkthrough
    See exactly how RevoCall plugs into your existing telephony stack and CRM without disruption.
  • Custom ROI estimate
    We calculate projected cost savings and CSAT improvements based on your current call volume.
  • 30 minutes, no commitment
    A focused session with our solutions team — no sales pressure, just the product doing its work.
SOC 2 Compliant
GDPR Ready
PDPA Compliant
BNM Aligned
Request a Demo

From Discovery to Live in Weeks, Not Years.

Book a live demo and see RevoCall handle real calls in your language, for your industry. No commitment required.

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FAQ

Frequently Asked Questions

What is RevoCall?

RevoCall is an AI-powered call agent that automates customer interactions for contact centres using natural language understanding. It handles inbound and outbound calls in Bahasa Malaysia, Manglish, and Arabic dialects, resolving customer queries in under 30 seconds — no hold queues, no transfers.

What languages does RevoCall support?

RevoCall supports Bahasa Malaysia, Manglish (Malaysian English), Levantine Arabic, Gulf Arabic, and English. Its HyperLoc localisation engine is fine-tuned on regional dialects, delivering 43% more accurate understanding of Malaysian speech compared to OpenAI Whisper V3.

How much can RevoCall reduce contact centre costs?

RevoCall immediately reduces customer service operational expenditure by 40–60%. It scales call handling capacity 24/7 without adding headcount, turning your contact centre from a cost centre into a revenue-driving market differentiator.

How does RevoCall integrate with existing systems?

RevoCall deploys via secure SOC 2-compliant APIs and plug-and-play dashboards that integrate into your existing tech stack without adding complexity. Implementation typically goes from discovery to live in weeks, not years.

Is RevoCall secure enough for regulated industries?

Yes. RevoCall is built on REVCAF (Revolab Conversational AI Framework), which includes a security layer with topic filtering, intent-based guardrails, and brand alignment controls. It has been deployed at banks and BPO companies across MENA and Southeast Asia.

Does RevoCall handle both inbound and outbound calls?

Yes. RevoCall handles inbound call resolution — answering queries instantly with no hold time — and outbound campaigns, reaching thousands of customers with personalised interactions at scale.