📞BPO & Contact Centres

Your Agents Are Answering the Same 12 Questions on Loop. Let AI Handle the Loop.

Free your team for the conversations that actually need a human. RevoCall handles the inbound volume, runs your outbound campaigns, and logs everything — without adding headcount.

Bahasa, Manglish, Gulf Arabic, Levantine Arabic. Deployed in 4 weeks.

Explore RevoCallBook a Discovery Call
40–60%
Reduction in cost per contact
80%
L1 call volume automated
1.5s
P90 response latency
24/7
Coverage without shift premiums

The Reality

What Every VP of Operations in a Contact Centre Already Knows

AHT has not moved despite three years of technology spend
The bottleneck is not efficiency — it is volume. Your agents are answering the same 12 question types on a loop. No workflow tool fixes that. Automation does.
Shrinkage and attrition mean your real headcount is never your stated headcount
Training cycles run 4–6 weeks. Attrition in SEA contact centres runs 30–50% annually. Your effective FTE count is chronically lower than your org chart shows.
After-hours and public holiday SLAs cost 2–3x daytime rates
Staffing the overnight shift and Hari Raya coverage is not an operational problem — it is a margin problem. Every hour of after-hours agent time is your most expensive hour.
Outbound campaign execution is inconsistently human
Your dialler runs. Agent availability does not always match. Script adherence drifts. Call logging lags. The campaign result is always worse than the plan.

RevoCall in Action

The Queue Runs. Your Agents Don't Have To.

Balance enquiries, overdue reminders, card blocks, FD questions — RevoCall handles the inbound queue in real time, in multiple languages, routing only what genuinely needs a human. Your agents see fewer repetitive calls, not more.

80%L1 calls automated
1.5sP90 response
24/7no shift premiums
RevoCall · Live Queue
0
AI Resolved
0
Escalated

Waiting for calls…

AI handling 0% of volume
1.5s P90 · 24/7

RevoCall in Your Contact Centre

What RevoCall Actually Does on a Live Call

Not a capabilities list. Real call scenarios, from first ring to CRM log.

Inbound — Level 1 Resolution
Collections
Scenario: Customer calls about an overdue bill

RevoCall identifies the account, confirms the outstanding amount, presents payment options, processes the payment promise, and logs the outcome to your CRM — without touching an agent queue.

Inbound — Escalation Routing
Escalation
Scenario: Customer sentiment shifts mid-call

RevoCall detects frustration, flags urgency, warm-transfers to the right queue, and delivers a pre-filled context card to the receiving agent. They pick up mid-conversation, not from scratch.

Outbound — Collections
Outbound Collections
Scenario: 10,000 accounts scheduled for overdue reminder

Calls executed overnight, personalised by outstanding balance and payment history. Payment promises captured, broken promises flagged for human follow-up. All synced to your collections platform.

Outbound — Retention
Retention
Scenario: At-risk customers identified in CRM

Outbound call triggered within the hour. Retention offer presented, objections handled, outcome logged. No agent scheduling required — no gap between insight and action.

Business Impact

The Numbers Your Operations Director Reports Weekly

40–60%
Reduction in cost per contact
The metric that determines whether you renew the contract. Fewer agent touches per resolution, lower cost, stronger margin.
80%
L1 call volume automated
The routine inquiries your agents could recite in their sleep — handled by RevoCall, logged perfectly, every time.
1.5s
P90 response latency
Conversations feel instant. No lag, no awkward pause. Customers cannot tell they are not talking to a human — until they try to trip it up.
24/7
Coverage without shift premiums
After-hours and public holiday SLAs met without paying 2–3x for overnight staffing. The maths changes permanently.

Integration

Works With Your Telephony Stack. Live in 4 Weeks.

RevoCall plugs into your existing telephony infrastructure and CRM without requiring a platform overhaul. No rip-and-replace. No disruption to active queues during cutover.

Telephony
Genesys Cloud · Avaya OneCloud · Cisco UCCE · Amazon Connect
CRM
Salesforce · Microsoft Dynamics · Zendesk · custom
Collections
Bi-directional sync with your collections and case management platform
QA & Audit
Full call transcripts, intent logs, and outcome records exported per call
Languages
Bahasa Malaysia · Manglish · English · Gulf Arabic · Levantine Arabic
4 weeks

From contract to first live call

Revolab handles the integration, UAT, and language tuning. Your team gets a live system — not a project plan.

SOC 2 Compliant
GDPR Ready
PDPA Aligned
BNM Aligned

FAQ

Frequently Asked Questions

How is an AI voice agent different from a chatbot?

A chatbot handles text-based interactions on web or mobile. An AI voice agent like RevoCall handles real phone calls — including complex, multi-turn conversations in multiple languages — with full CRM integration and real-time resolution. It operates over your existing telephony infrastructure, not a web widget.

How much of our call volume can RevoCall handle?

RevoCall typically handles 60–80% of inbound Level 1 call volume without human intervention. Calls that require escalation are warm-transferred with a pre-filled context card, so human agents pick up mid-conversation — not from scratch.

How long does implementation take for a BPO or contact centre?

Revolab deployments go from discovery to production in 4–8 weeks, depending on integration complexity. We work within your existing telephony (Genesys, Avaya, Cisco, Amazon Connect) and CRM stack — no rip-and-replace required.

What languages does RevoCall support?

RevoCall supports Bahasa Malaysia, Manglish (Malaysian English), Gulf Arabic, Levantine Arabic, and English. It is fine-tuned on real contact centre conversations — not synthetic data — which means it handles regional accents, code-switching, and informal speech naturally.

Can RevoCall handle outbound campaigns as well as inbound?

Yes. RevoCall runs outbound collections, appointment reminders, renewals, and retention campaigns at scale — personalised from CRM data, scheduled by propensity to answer, and with full outcome logging. Multiple campaigns can run simultaneously with separate scripts, languages, and compliance rules.

Is RevoCall compliant for use in regulated industries?

Yes. RevoCall is SOC 2, GDPR, and PDPA certified. All interactions are encrypted end-to-end, and data residency options are available for ASEAN and MENA deployments. It has been deployed in banking, insurance, and telecommunications environments.

See RevoCall Handle a Live Call in Your Industry

30 minutes. A real inbound or outbound call scenario in your language and vertical. Bring your toughest call type.

Book a Discovery CallExplore RevoCall in Full